{"id":1740,"date":"2026-08-03T22:04:06","date_gmt":"2026-08-03T20:04:06","guid":{"rendered":"https:\/\/yawna.fr\/cgv\/"},"modified":"2026-10-11T11:32:30","modified_gmt":"2026-10-11T09:32:30","slug":"cgv","status":"publish","type":"page","link":"https:\/\/yawna.fr\/en\/cgv\/","title":{"rendered":"cgv"},"content":{"rendered":"\t\t<div data-elementor-type=\"wp-page\" data-elementor-id=\"1740\" class=\"elementor elementor-1740 elementor-1641\" data-elementor-post-type=\"page\">\n\t\t\t\t<div class=\"elementor-element elementor-element-aa827b7 e-flex e-con-boxed e-con e-parent\" data-id=\"aa827b7\" data-element_type=\"container\" data-e-type=\"container\" data-settings=\"{&quot;jet_parallax_layout_list&quot;:[]}\">\n\t\t\t\t\t<div class=\"e-con-inner\">\n\t\t\t\t<div class=\"elementor-element elementor-element-2237306 elementor-widget elementor-widget-text-editor\" data-id=\"2237306\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t\t\t\t\t\t<div class=\"doc-sub\">Effective from 03\/08\/2026 \u2013 Version 1.0 \u2013 Applicable law: Belgian law<\/div><h2>Article 1 \u2013 Seller Information<\/h2><p>This website, <strong>yawna.be<\/strong>, is operated by:<\/p><p><strong>Num\u00e9ro de TVA :<\/strong> BE<br\/><strong>E-mail :<\/strong> <span class=\"placeholder\">contact@yawna.be<\/span><br\/><strong>T\u00e9l\u00e9phone :<\/strong> <\/p><h2>Article 2 \u2013 Scope of Application<\/h2><p>These General Terms and Conditions of Sale (hereinafter referred to as the \u201cTerms and Conditions\u201d) exclusively govern distance sales concluded between Yawna and any consumer (hereinafter referred to as the \u201cCustomer\u201d) through the website yawna.be.<\/p><p>Any order placed on the website implies the full and unconditional acceptance of these Terms and Conditions. These Terms and Conditions shall prevail over any other document provided by the Customer. <\/p><p>In accordance with the Belgian Code of Economic Law (hereinafter referred to as the \u201cCEL\u201d), Book VI, these Terms and Conditions apply to all distance sales of products or services to consumers residing in Belgium or within the European Economic Area.<\/p><h2>Article 3 \u2013 Products and Availability<\/h2><p>The products offered for sale are those displayed on the website yawna.be at the time of the Customer\u2019s consultation. Yawna reserves the right to modify the range of available products at any time. <\/p><p>Product photographs and descriptions are provided for information purposes only. In the event of any obvious error or omission, Yawna shall not be held liable. <\/p><p>In the event that a product becomes unavailable after the order has been placed, the Customer will be informed as soon as possible and may request either a replacement product of equivalent quality and price, or a full refund of the amount paid.<\/p><h2>Article 4 \u2013 Price<\/h2><p>The prices displayed on the website are stated in euros (\u20ac), including all applicable taxes (VAT included), and excluding delivery charges.<\/p><p>Yawna reserves the right to modify its prices at any time. The applicable prices are those in effect at the time of the final confirmation of the order. <\/p><p>Delivery charges are indicated separately during the ordering process, before the final confirmation of the order.<\/p><h2>Article 5 \u2013 Orders<\/h2><h3>5.1 \u2013 Order Process<\/h3><p>The Customer places an order online according to the following steps:<\/p><ol><li>Selecting products and adding them to the cart<\/li><li>Checking the contents of the cart<\/li><li>Identification (account creation or guest checkout)<\/li><li>Selection of the delivery method and address<\/li><li>Selection of the payment method<\/li><li>Order validation and confirmation<\/li><li>Payment<\/li><\/ol><h3>5.2 \u2013 Order Confirmation<\/h3><p>After payment has been validated, the Customer receives a confirmation email summarizing the details of their order. This email serves as an acknowledgement of receipt but does not constitute formal acceptance of the order. Yawna reserves the right to cancel any order involving an irregularity (fraud, obvious pricing error, out-of-stock item).  <\/p><h3>5.3 \u2013 Modification or Cancellation<\/h3><p>Any request for modification or cancellation after confirmation must be submitted as soon as possible to [contact@yawna.be]. Cancellation is only possible if the order has not yet been shipped. <\/p><h2>Article 6 \u2013 Payment<\/h2><p>Payment is made online at the time of the order, using the following payment methods:<\/p><ul><li><span class=\"placeholder\">[CB (Visa, Mastercard)]<\/span><\/li><li><span class=\"placeholder\">[Bancontact]<\/span><\/li><li><span class=\"placeholder\">[PayPal]<\/span><\/li><\/ul><p>Payments are secure. Yawna does not store any of the Customer\u2019s banking information. <\/p><p>In the event of non-payment or fraudulent payment, Yawna reserves the right to cancel the order and take any necessary legal action.<\/p><h2>Article 7 \u2013 Delivery<\/h2><h3>7.1 \u2013 Delivery Area<\/h3><p>Yawna delivers to Belgium and<\/p><h3>7.2 \u2013 Delivery Times<\/h3><p>The estimated delivery times are:<\/p><table><tbody><tr><th>Destination<\/th><th>Estimated time<\/th><\/tr><tr><td>Belgium<\/td><td><span class=\"placeholder\">[2 to 5 business days]<\/span><\/td><\/tr><tr><td>Europe<\/td><td><span class=\"placeholder\">[5 \u00e0 10 jours ouvrables]<\/span><\/td><\/tr><\/tbody><\/table><p>These delivery times are calculated from the shipping confirmation and are provided for information purposes only. Yawna cannot be held liable for delays attributable to the carrier or resulting from force majeure events. <\/p><h3>7.3 \u2013 Delivery Charges<\/h3><p>Les frais de livraison sont pr\u00e9cis\u00e9s lors de la commande. <span class=\"placeholder\">[Delivery is free for orders over XX \u20ac.]<\/span><\/p><h3>Receiving the Order<\/h3><p>Upon receipt, the Customer must check the condition of the package and the products. Any issue (damaged package, missing product) must be reported in writing to the carrier and to Yawna within 48 hours of receipt. <\/p><h2>Article 8 \u2013 Right of Withdrawal<\/h2><div class=\"alert\">Important information: In accordance with Article VI.47 of the Belgian Code of Economic Law and European Directive 2011\/83\/EU, you have a right of withdrawal of 14 calendar days from receipt of your order, without having to provide any justification or pay any penalties.<\/div><h3>8.1 \u2013 Exercise of the Right of Withdrawal<\/h3><p>To exercise this right, the Customer must notify their decision to withdraw by means of an unambiguous statement (a letter sent by post or an email) to:<\/p><p>Yawna<br\/>[Adresse compl\u00e8te]<br\/>E-mail : [contact@yawna.be]<\/p><h3>8.2 \u2013 Return of Products<\/h3><p>The Customer must return the products without undue delay and no later than 14 days after communicating their decision to withdraw. Return costs shall be borne by the Customer, unless Yawna agrees to cover them. <\/p><p>Products must be returned in their original condition, unworn, unwashed, and with their original tags attached.<\/p><h3>8.3 \u2013 Refund<\/h3><p>Yawna will issue the refund within 14 days of receiving the returned products or proof of shipment, using the same payment method as the one used for the original transaction.<\/p><h3>8.4 \u2013 Exceptions to the Right of Withdrawal<\/h3><p>In accordance with Article VI.53 of the CEL, the right of withdrawal does not apply, in particular, to:<\/p><ul><li>Products made to the consumer\u2019s specifications or clearly personalized products.<\/li><li>Products that are liable to deteriorate or expire rapidly.<\/li><li>Products that have been unsealed after delivery and cannot be returned for hygiene reasons.<\/li><li><span class=\"placeholder\">[Autres exceptions le cas \u00e9ch\u00e9ant]<\/span><\/li><\/ul><h2>Article 9 \u2013 Legal Guarantees<\/h2><p>Regardless of any commercial warranty, Yawna is subject to the legal warranties provided for under Belgian law:<\/p><ul><li>Legal guarantee of conformity (Article 1649bis of the Belgian Civil Code): 2 years from the date of delivery for lack of conformity existing at the time of delivery.<\/li><li>Guarantee against hidden defects (Article 1641 of the Belgian Civil Code): The Customer may request the cancellation of the sale or a price reduction in the event of a hidden defect that renders the product unfit for its intended use.<\/li><\/ul><p>To enforce these warranties, the Customer must contact Yawna at contact@yawna.be and provide details of the defect identified.<\/p><h2>Article 10 \u2013 Liability<\/h2><p>Yawna shall not be held liable for any indirect damages, data losses, or loss of profits resulting from the use or inability to use the products ordered.<\/p><p>Yawna shall not be held liable for any failure to perform its obligations in the event of force majeure (natural disaster, strike, pandemic, etc.).<\/p><p>Yawna\u2019s liability shall in any event be limited to the amount of the relevant order.<\/p><h2>Article 11 \u2013 Intellectual Property<\/h2><p>All elements of the yawna.be website (texts, images, logos, graphics, etc.) are protected by intellectual property rights and are the exclusive property of Yawna or its partners. Any reproduction, even partial, is strictly prohibited without prior written authorization. <\/p><h2>Article 12 \u2013 Personal Data Protection<\/h2><p>The data collected during the ordering process is processed in accordance with the Privacy Policy available on the yawna.be website, in compliance with Regulation (EU) 2016\/679 (GDPR) and the Belgian Law of 30 July 2018.<\/p><h2>Article 13 \u2013 Dispute Resolution<\/h2><p>In the event of a dispute, the Customer is invited to first contact Yawna\u2019s customer service at [contact@yawna.be] in order to seek an amicable resolution.<\/p><p>If no amicable settlement can be reached, the Customer may refer the matter to the European Commission\u2019s Online Dispute Resolution platform: <a href=\"https:\/\/ec.europa.eu\/consumers\/odr\" target=\"_blank\" rel=\"noopener\">https:\/\/ec.europa.eu\/consumers\/odr<\/a><\/p><p>The Customer may also contact the Consumer Mediation Service: <a href=\"https:\/\/mediationconsommateur.be\/\" target=\"_blank\" rel=\"noopener\">mediationconsommateur.be<\/a><\/p><p>In the absence of an amicable resolution, any dispute relating to these Terms and Conditions shall be submitted to the competent courts of the judicial district of Bruxelles, without prejudice to the consumer\u2019s right to bring proceedings before the court of their own place of residence.<\/p><h2>Article 14 \u2013 Applicable Law<\/h2><p>These Terms and Conditions are governed by Belgian law. In the event of a translation into another language, the French version shall prevail. <\/p><h2 id=\"formulaire\">Appendix 1 \u2013 Standard Withdrawal Form<\/h2><div class=\"alert\"><p>For the attention of Yawna, [Address], [contact\\@yawna.be]:<\/p><p>I\/We () hereby give notice of my\/our () withdrawal from the contract for the sale of the following goods () \/ for the provision of the following service ():<\/p><p>Ordered on () \/ received on (): \\_\\_\\_\\_\\_\\_\\_\\_\\_\\_\\_<br\/>Name of consumer(s): \\_\\_\\_\\_\\_\\_\\_\\_\\_\\_\\_<br\/>Address of consumer(s): \\_\\_\\_\\_\\_\\_\\_\\_\\_\\_\\_<br\/>Signature of consumer(s) (only if this form is submitted on paper): \\_\\_\\_\\_\\_\\_\\_\\_\\_\\_\\_<br\/>Date: \\_\\_\\_\\_\\_\\_\\_\\_\\_\\_\\_<\/p><\/div>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t","protected":false},"excerpt":{"rendered":"<p>Effective from 03\/08\/2026 \u2013 Version 1.0 \u2013 Applicable law: Belgian law Article 1 \u2013 Seller Information This website, yawna.be, is operated by: Num\u00e9ro de TVA : BEE-mail : contact@yawna.beT\u00e9l\u00e9phone : Article 2 \u2013 Scope of Application These General Terms and Conditions of Sale (hereinafter referred to as the \u201cTerms and Conditions\u201d) exclusively govern distance sales [&hellip;]<\/p>\n","protected":false},"author":1,"featured_media":0,"parent":0,"menu_order":0,"comment_status":"closed","ping_status":"closed","template":"","meta":{"footnotes":""},"class_list":["post-1740","page","type-page","status-publish","hentry"],"yoast_head":"<!-- This site is optimized with the Yoast SEO plugin v28.6 - 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